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Cancellations & Refunds

  • We understand that there are circumstances where you feel the need to cancel an order placed, and we will try to help you with it.
  • Your order can be cancelled if it has not been dispatched from our facility. We usually ship orders by 1200 hrs IST. Any cancellation request received before this time can be accommodated.
  • To cancel your order, please check the MY ORDER section after logging into MY ACCOUNT
  • The amount charged will be refunded to your card within 14 working days.
  • We strive to make sure you receive the best quality tea.
  • However, if you are unhappy with the tea received or have received a wrong product, contact us immediately and we will fix it at the earliest. We will be happy to make sure your order is corrected or returned, and your amount will be refunded.

PRIVACY POLICY

YOUR PRIVACY IS YOUR RIGHT!

We, at www.theteashelf.com, treat the privacy of our customers with utmost importance and care and are committed to protecting the privacy of all our customers. Therefore, we collect and use information throughout our website only as disclosed in this Privacy Policy and do not sell or rent any personal information to any outside organisation. This policy applies solely to the information collected on our website and not to any other website that may be linked to us.

It may be noted that our privacy policy is subject to change without notice. You should check this page from time to time to update yourself of any change in our privacy policy.

INFORMATION WE COLLECT

We may collect and process the following information

Personal Information that you provide by filling out forms in our website which may include:

  1. Your Name
  2. Your Billing Address
  3. Shipping Address (if applicable)
  4. Phone Number
  5. E-mail Address

Details of transactions that you carry out on our website. We may gather data about your computer, including your IP address, operating system and browser type, for our services and our advertisers. This is statistical and aggregate data about your browsing actions and patterns, and does not identify any individual personally.

USE OF INFORMATION PROVIDED

We use your information only for the following purposes:

  1. For Shipping and Billing Purposes
  2. Processing your orders
  3. Informing you of product updates

SHARING OF INFORMATION COLLECTED

We may share the information collected from you for limited purposes including but not limited to:

  1. When it is required by law or when required for protection of our rights or property.
  2. When necessary to complete a transaction as requested by you.
  3. With companies that provide services to us for transacting your orders.

While we make efforts to accommodate requests to restrict our use of your information, we reserve the right to delete all or any portion of customer information if we are not able to reasonably accommodate a requested restriction.



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